DTC Brand Ditches Big Bank Tools: How Claymoo uses Venn to simplify cross-border payments

Introduction

Company: Claymoo

Interviewee:  Carol Zou, Founder & Matthew Wong, CEO

Location: Toronto, ON

About Claymoo

Carol, founder of Claymoo, grew the business from a single viral TikTok to a fast-growing direct-to-consumer brand in just two years. Based in Toronto, they created Claymoo with a vision to make crafting more accessible and relaxing for everyday people. Their foam clay kits are designed for cozy nights in, offering a creative outlet through guided projects. Today, Claymoo serves thousands of customers across North America, helping people reconnect with their creativity through hands-on moments that feel personal, calming, and fun.

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The Problem

Claymoo had demand, What they didn’t have was the right banking setup to support it

In the early days, every order felt like a win, but every payout came with a cost. Payments processed in USD were automatically converted to CAD, only to be converted back into USD to pay overseas vendors. The double conversions added up quickly, eating into already thin margins.

"A customer would pay in USD, it would convert to CAD, and then we’d have to convert it back to USD to pay a vendor. We were just losing a lot of money in between.”
‍_{- Matthew, CEO of Claymoo}

On top of that, syncing transactions to QuickBooks was a constant headache. Their old provider offered little support and no real way to streamline the accounting workflow. What Claymoo needed wasn’t just a bank account, it was control over how and where money moved.

With growth on the horizon, they knew the current setup wouldn’t scale.

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The Solution

A banking setup that scales with creativity

For Claymoo, financial tools were either too rigid or too generic. What they needed was something purpose-built for small teams moving fast, especially those managing inventory, cross-border payouts, and digital sales.

Venn gave them the control, clarity, and cost savings their previous banking provider couldn’t.

Here’s what changed when they made the switch:

1. End-to-End Currency Control
With Venn, Claymoo can hold both CAD and USD, accept payments from U.S. customers, and pay vendors without losing money to double conversions. They now save up to 2 percent per transaction. That money goes back into inventory and marketing instead of being lost to fees.

2. Payments That Match Their Pace
Incoming and outgoing transfers are faster, more reliable, and easier to manage. Whether paying suppliers or moving funds between accounts, the process is simple and efficient, all within one platform.

3. Seamless Spending for a Small Team
Claymoo uses Venn cards to separate personal and business spend, with clearer visibility on every transaction. Receipts get uploaded, transactions sync with QuickBooks, and financial admin takes less time and mental bandwidth.

4. Support That Actually Shows Up
When a card was compromised and charged over $2,000, the Venn support team acted quickly. They guided the team through the chargeback process and helped recover the full amount. That level of service gave Claymoo peace of mind.

Venn didn’t just simplify operations. It gave Carol and Matthew the financial foundation to grow without slowing down.‍

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Why Venn

More Than a Bank, A Financial Engine for Growth

For a growing DTC brand like Claymoo, speed and simplicity are everything. Venn wasn’t just a banking provider, it became the financial foundation that let them focus on building a product people love, instead of wrestling with clunky back-end systems.

By switching to Venn, Claymoo gained a stack that’s modern, responsive, and ready to scale with them:

🧠 Smarter Workflows:
No more manual accounting headaches or double-entry errors. Venn’s native QuickBooks integration keeps everything clean and connected.

💸 Real Cost Savings:
Multi-currency accounts eliminated constant FX conversions, saving up to 2 percent on every U.S. transaction. This became money now could reinvest in growth.

🚀 Startup-Friendly Setup:
‍Cards, payments, and controls built for small teams, not enterprise red tape. Claymoo can issue cards, track spend, and move money without delays.

🙋‍♂️ Support That Feels In-House:
‍Whether resolving a $2,000 chargeback or answering a setup question, Venn’s support team acted fast and followed through.

Venn gave Claymoo the freedom to scale without financial bottlenecks, so they could focus more on product, customers, and growth.

“Even when I have more money in my traditional bank account, I move it into Venn to send payments because the workflow is better.”
‍_{- Matthew, CEO of Claymoo}

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Who is Venn For

Small teams who need flexibility, clarity, and tools that grow with them

Venn is the ideal financial platform for Canadian businesses that want to streamline operations, reduce unnecessary fees, and focus on growth without being held back by outdated banking tools. Whether you’re a small eCommerce brand or a lean team scaling fast, Venn helps you manage money with control and confidence.

Carol and Matthew didn’t need a bloated financial system. They needed something simple, flexible, and built for how small teams actually work. With Venn, they’ve found a setup that keeps up with their creativity, scales with their growth, and takes the friction out of finance.

Banking shouldn’t slow you down. Claymoo outgrew the old way, and so can you. Make the switch today, and keep more of every dollar.